Cider House Terms and Conditions

By booking and staying with us, you are agreeing to these terms and conditions and these form a contract between us.

Reservations

Upon making a booking, we require credit card details and 30% of the total booking as a deposit to secure your reservation. This deposit is non refundable, unless we can re-let the complete booking.  Should you fail to arrive and take up your reservation without letting us know a charge will be made against your card for the full amount of your booking.

If the person making the reservation is different to the person taking up the occupation, the person who makes the reservation may be held responsible for non arrival/damage or loss and monies may be taken from their credit/debit card.

If you or any member of your party has any special access requirements or dietary needs, please let us know. A copy of our ‘access statement’ is available upon request.

Sorry, but due to its age and layout Cider House is not suitable for wheelchair users.  We are unable to accept pets.

Cancellations and Curtailment

Please let us know as soon as possible should it become necessary for you to cancel or curtail your reservation.  If we cannot re-let your booking, you will be liable for 50% of the total charge if you cancel or curtail 28 days or more prior to the date of the visit; 100% if you cancel or curtail within 28 days or less prior to the date of stay.  If you curtail your stay once you have arrived, the total charge will be made.  We recommend taking out an appropriate cancellation insurance scheme to cover you in such circumstances.

Arrival

Check in is from 4pm on your day of arrival. 

Please note that a maximum of 4 cars may be parked at the property in the allocated parking areas. Should your group have more vehicles than this additional parking in the main National Trust car park can be available on arrangment.  Cars are parked entirely at the owners’ risk.  Any contents left in your car are also entirely at your own risk.

During your stay

Our aim is to offer our guests a relaxing and tranquil stay and kindly ask all guests to respect the quiet enjoyment and relaxation of other residents on the estate.

The property is bookable for up to 8 guests, as a maximum and this includes additional visitors unless in the exception that both StarBed Hideaways and Cider House are taken as one booking by prior arrangment.

Accidents happen – please let us know immediately of any damage or spillage so that we can attempt a speedy repair or clean. Any significant breakage or damage may result in a charge for replacement or repair.

We appreciate muddy shoes/boots and wet clothing being left in the entrance hall where we provide appropriate storage for drying purposes.

Any item taken from the property without our consent will be charged for.  Lost keys will incur lock change charges for security reasons.

Guests are welcome to bring up to 2 wellbehaved dogs (additional charge of £35/dog/week) we would ask they remain downstairs, off the furniture and not be left alone in the property unattended.  

Smoking is not allowed at Cider House.

Departure

On the day of departure, we kindly request that you vacate the property prior to 10am to allow us time to turn the priorty over for the next guests.

The balance amount of your booking is payable on departure by credit/debit card, cash or cheque.  Invoices are available on request.

Thank you for your co-operation.  We hope you have a relaxing and enjoyable stay with us.

Bertie and Bryony, March 2025